Refund policy

Free services

The free website check and the free homepage mock-up cost nothing, so there is nothing to refund.

Cancelling before work starts

If you cancel before we begin work, we refund every amount you have paid.

Cancelling after work has started

You may cancel at any time by telling us in writing. We will refund what you paid for work we have not yet done. We may keep a fair amount for work already completed and for costs we have already paid on your behalf and cannot recover, such as a domain registration. We will show you how we worked it out.

If something is wrong with the work

If we deliver work that is not as agreed, or not of the quality you are entitled to expect, tell us in writing and describe the problem. You have the right under section 54 of the CPA to have the service performed again properly or, if that is not possible, to a refund of a fair amount for the part that was not done properly. We will fix agreed problems at no charge.

Monthly growth plans

Our monthly plans (such as KODA Presence, KODA Growth and KODA Performance), and ongoing services such as website care, can be cancelled at any time with 20 business days' written notice. Email hello@heykoda.co.za to give notice.

• During the notice period we keep delivering the plan, and you pay for it as normal.
• Paid in advance. If you have paid for any period beyond the notice period, we refund it, less any reasonable cancellation charge allowed by law.
• Work already delivered. We do not refund a month in which the agreed work was delivered.
• Work not delivered. If an agreed monthly item was not delivered, such as a post or a report, we will deliver it, or credit or refund a fair amount for it.

Advertising budgets and extra services

Advertising budgets, extensive video production and professional photography are quoted separately, and your quote sets out how each is paid for and refunded. Money already paid to an advertising platform such as Google or Meta for advertising that has run cannot be refunded by us. If you paid us an advertising budget that has not yet been spent, we will refund the unspent part when the plan ends.

Cooling-off for online agreements

The Electronic Communications and Transactions Act 25 of 2002 may give you a seven day cooling-off period for some agreements concluded online. It does not apply once services have started with your consent within that period.

How to ask for a refund

Email hello@heykoda.co.za with your name, the business and what you are asking for. We will reply in writing with our decision and the reasons. Approved refunds are paid back to the account or card you used.

Disputes

If you are not happy with our decision, you may approach the National Consumer Commission or any other body or court with jurisdiction.